Your Account
To modify your account details (e.g. your mailing address), view previous orders, view your "wish list", and more, click here. If you have forgotten your account password, click here (note: your e-mail address is your user name).

Order Security
This site uses the latest encryption technology to ensure that every transaction is a safe one. All transactions are processed over the Secure Socket Layer (SSL).

Your Privacy
We will not rent or sell your name, address, email address, credit card information or any other personal information to any third party. If you have purchased from us or have created an account with us, we may occasionally update you via email to announce special discounts or new features. If you do not wish to receive email from us, simply follow the instructions to unsubscribe.

Shipping
All orders are shipped via US Mail, Priority Service. Orders should be received within 10-14 days from the time the order is placed.

Returns
Nielsen Design offers a "no hassle" 30-day return policy. However, please note that shipping charges are non-refundable and the order must be sent via insured mail. All products are guaranteed 100%. If any product breaks during the course of normal wear, Nielsen Design will be happy to repair the product.

Also note that returns will not be accepted if one or more of the following circumstances occurs: (a) more than 30 days have passed since the purchase date; (b) the product has been misused, abused, contains incomplete parts, blemishes, cosmetic defections, scratches.

If you have any further questions about our return policies, please contact us.